Service Management
The Service Management SIG is dedicated to improving and enhancing our understanding of service operations. Topics include service system design, location and site planning, service capacity allocation and pricing, customer behavior, technology-driven services and quality. The group's interest also lies in the interfaces of service operations with other functional areas, such as marketing, engineering or human resource management. All research methods (data-driven or analytical approaches) and industries are considered.
Chair
Laurens Debo, The University of Chicago Booth School of Business
